Shipping Policy
1. Shipping Rates
- We offer free shipping on all orders over $99 within Australia. For orders under $99, a flat shipping fee of 9$+ will apply.
- We also offer shipping to America and Europe, with rates depending on the destination.
- International shipping rates may vary. Customers outside Australia are responsible for any customs duties, taxes, or import fees upon arrival.
2. Processing Time
- Orders are typically processed within 1-3 business days.
- You will receive a confirmation email once your order has been processed and shipped.
- Orders placed after 3:00 PM or on weekends will be processed the next business day.
3. Shipping Methods
- We use reliable carriers such as Australia Post, FedEx, DHL for all shipments.
- Shipping to Australia typically takes 5-9 business days for delivery.
- Shipping to the U.S. and Europe can take more than 9days , depending on the destination.
- Expedited shipping options are available at checkout for faster delivery.
4. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your package directly on the carrier’s website or in the Order Tracking section of your account.
5. Lost or Damaged Packages
- In the rare case that your package is lost or damaged, please contact us within 24 hours of receiving your shipping confirmation.
- We will assist you in filing a claim with the carrier and will work to resolve the issue promptly.
- If you experience any issues, please contact us immediately at 0466557339.
6. Address Accuracy
- Please ensure that the shipping address is correct. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
7. Returns and Exchanges
- For more information about returns, please visit our [Returns & Exchanges Policy] page.
If you have any other questions or concerns about your order, feel free to contact us at activeessenceaussie@gmail.com
Thank you for choosing Active Essence!